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Every interaction the customer has around your brand contributes to the story of their experience. This book provides actionable advice to tell a powerful story your customers will love. —Katie Dill, Vice President of Design, Lyft
Customer experiences are increasingly complicated—with multiple channels, touchpoints, contexts, and moving parts—all delivered by fragmented organizations. How can you bring your ideas to life in the face of such complexity? Orchestrating Experiences is a practical guide for designers and everyone struggling to create products and services in complex environments.
From the brand
We connect people interested in designing better user experiences with the best expertise available—in the formats that make the most sense, and in ways that demonstrate the value of UX. As UX becomes mission critical for more industries, organizations, and people, we expect to be there—as a trusted source of really helpful, really valuable expertise that helps make sense of user experience design.
We believe in the power of UX.
User experience humanizes technology and information—and Rosenfeld helps people all over the world create better user experiences.
UX Fundamentals
Two Waves—A Rosenfeld imprint
Publisher : Rosenfeld Media; 1st edition (May 1, 2018)
Language : English
Paperback : 336 pages
ISBN-10 : 193382073X
ISBN-13 : 978-1933820736
Item Weight : 1.4 pounds
Dimensions : 6 x 0.5 x 9 inches