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“An easy-to-read introduction to service design, with great examples from one of the world’s leading service design agencies. A ‘must read’ for anyone who wants to become familiar with service design in theory, methods, and practice!” —Prof. Birgit Mager, President, Service Design Network gGmbH
Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you design, implement, and measure multichannel service experiences with greater impact for customers, businesses, and society.
From the brand
We connect people interested in designing better user experiences with the best expertise available—in the formats that make the most sense, and in ways that demonstrate the value of UX. As UX becomes mission critical for more industries, organizations, and people, we expect to be there—as a trusted source of really helpful, really valuable expertise that helps make sense of user experience design.
We believe in the power of UX.
User experience humanizes technology and information—and Rosenfeld helps people all over the world create better user experiences.
UX Fundamentals
Two Waves—A Rosenfeld imprint
Publisher : Rosenfeld Media; 1st edition (March 13, 2013)
Language : English
Paperback : 216 pages
ISBN-10 : 1933820330
ISBN-13 : 978-1933820330
Item Weight : 14.4 ounces
Dimensions : 5.75 x 0.5 x 8.75 inches
Customers say
Customers find this book provides an easy-to-understand explanation of service design in an accessible way. They appreciate the clear explanations and examples, as well as the lack of jargon. Readers find it a great reference source with useful links to other books, articles, and websites.
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